Services Offered > Internet marketing & customer support > Customer Support Center Setup with FUTURA
CSC is a place where work revolves around attending the queries related to pre sale or service related activities. The focus in this case is to primarily communicate with customers for generating new business, gathering information and feedback from customers, giving service information to customers, attending to special queries of the customers.
In Modern Corporation it is possible to setup these centers anywhere which can handle telesales, customer service, in-house help desk, technical support, human resources and other departments working on information base.
The customer support center can be divided into following categories
Helpdesk : The customer support centers are basically used for the service-related calls (post-sales activities) Troubleshooting : Customers call in for resolving their queries with respect to the service or the product bought by them. There are people dedicated by the organization to resolve the queries as much as possible. CSC can interact with the customer to give timely solution and is responsible for the customer feedback
Query handling : CSC can answer the basic queries being generated due to organizational promotional activities which can also be the internet marketing. The database of Caller/User profile is built gradually over a period of time as callers’ mail in and their profiles are captured through special software that can later be used for targeted marketing
Inbound Customer Query handling : In this case, the organization encourages the public through media to use the website for complete product catalog and email for a product or services offered. CSC staff can handle all incoming queries. The leads accrued are then passed on the concerned department or the dealers for further follow-ups
Due to globalization, providing customer support has become a 24-hour process presently. These types of Support Centers have clearly emerged as one of the most favored of all IT enabled services. This is due to success and prominence achieved by call centers already operating in India as well as performance of global call centers industry that has proven to be amongst the most stable services. The enthusiasms of global corporations as well as domestic entrepreneurs are validated by some of the inherent advantages enjoyed by India.
Internet Marketing Services | Other Professional Internet Marketing Services | Customer Support Center Setup with FUTURA | Advantage INDIA | Advantage FUTURA |